Last Updated: June 2026 
At Sanoir Jewels, customer satisfaction is our priority. We strive to ensure that every purchase meets your expectations. Please review our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

• Return requests must be submitted within 7 days of delivery.
• The product must be unused, unworn, and in its original condition.
• All original tags, packaging, certificates, and accessories must be included.
• Proof of purchase or order confirmation is required.

Products that do not meet these requirements may not qualify for a return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or personalized products.
• Made-to-order jewellery pieces.
• Gift cards and promotional items.
• Clearance, sale, or discounted products.
• Products damaged due to misuse, improper care, or unauthorized modifications.

3. Exchange Policy

We offer exchanges for eligible products subject to availability.

• Exchange requests must be made within 7 days of delivery.
• The product must meet all return eligibility requirements.
• Exchanges are subject to stock availability.
• If the requested item is unavailable, store credit or an alternative solution may be offered.

4. Refund Process

Once your returned item is received and inspected:

• We will notify you regarding approval or rejection of your refund.
• Approved refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery.
• Provide clear photos of the product and packaging.
• Include your order number and a description of the issue.
• Our team will review the request and provide a suitable resolution.

We are committed to resolving such cases as quickly as possible.

6. Return Shipping

• Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• We recommend using a trackable shipping service when returning products.
• Sanoir Jewels is not responsible for items lost during return transit.

7. Cancellation Policy

Orders may be cancelled before they are processed or shipped.

• Once an order has been shipped, it cannot be cancelled.
• Customized or personalized products cannot be cancelled after production has begun.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@saniyanoir.in
Phone: +91 98765 80654
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM

Your Satisfaction Matters

We are committed to providing a seamless shopping experience and exceptional customer service. If you need assistance regarding your order, our team is always here to help.