HELP & SUPPORT
FREQUENTLY
ASKED QUESTIONS
Find answers to common questions about
orders, shipping, returns, jewellery care and more.
What products do you sell?
We offer a curated collection of premium jewellery and accessories including rings, necklaces, earrings, bracelets, charms, and timeless statement pieces designed for everyday elegance.
How long does shipping take?
Orders are typically delivered within 3–7 business days depending on your location.
Do you offer returns or exchanges?
Yes, we offer returns and exchanges within our policy period. Please refer to our Returns Policy page for complete details.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS.
Do you offer gift packaging?
Yes, all Sanoir jewellery pieces are presented in elegant premium packaging suitable for gifting.
How should I care for my jewellery?
Store your jewellery in a dry place and avoid direct contact with water, perfumes, and harsh chemicals.
What materials are used in your jewellery?
Our jewellery is crafted using high-quality metals and carefully selected materials for durability and elegance.
How do I care for my jewellery?
Our jewellery is designed to be durable; however, we recommend avoiding excessive exposure to water and chemicals to preserve its finish.
Do you provide ring sizing?
Yes, detailed sizing information is available on product pages to help you find the perfect fit.
Are your products suitable for sensitive skin?
Yes, our products are made with skin-friendly materials and are designed for comfortable everyday wear.
Which payment methods do you accept?
We accept major credit and debit cards, UPI, net banking, and secure online payment gateways.
Do you offer custom or personalized jewellery?
Selected products can be customized. Please contact us for personalization options.
Do you offer gift packaging?
Yes, all orders are carefully packaged, and gift-wrapping options may be available during checkout.
Can I return a damaged item?
Yes, please contact us within 48 hours of receiving the item and share clear photos.
Do you offer minimalist jewellery styles?
Yes, our collection includes elegant minimalist designs suitable for everyday wear.
Do your products come with a warranty?
Warranty information varies by product. Please refer to the product description for details.
Do you offer matching jewellery sets?
yes, we offer coordinated jewellery sets including necklaces, earrings, bracelets, and rings.
What types of bags do you offer?
We offer stylish handbags, shoulder bags, tote bags, and everyday carry bags.
Can I pair your bags with matching accessories?
yes, many of our collections offer matching accessories for a coordinated look.
Do you launch new bag collections regularly?
Yes, we frequently introduce new designs inspired by current trends and timeless fashion.
STILL NEED ASSISTANCE?
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Our team is here to help curate yourperfect Sanoir experience.